Terms & Privacy Policy

Last updated: 27 August 2026

This is a plain-language draft written specifically for Micah Farm's Spring Blessing Pot shop. It is not a substitute for legal advice — please have this reviewed by a South African attorney before relying on it, particularly the POPIA and Consumer Protection Act sections, before this goes live.

1. Who we are

Micah Farm ("we", "us", "our") sells the Spring Blessing Pot, a hand-potted strawberry plant gift, from Magaliesburg, Gauteng, South Africa. You can reach us at malinda@khabula.com or via WhatsApp (link in the footer).

2. What you're buying

The Spring Blessing Pot is a living plant, hand-potted to order in small batches — not a mass-produced, shelf-stable item. Natural variation between pots (size, exact flower colours, leaf shape) is normal and expected, not a defect.

3. Prices and payment

All prices are in South African Rand (ZAR) and include the item price; courier delivery carries an additional fee, shown clearly before you pay.
Payment is processed securely by Yoco. We never see or store your card details.
Your order is only confirmed once payment has actually cleared — reaching our payment page, or seeing a "processing" screen, is not confirmation. We rely on Yoco's server-to-server confirmation, not just what your browser shows, specifically so that a browser closing early or a payment that fails after the fact never gets treated as a completed sale. You'll receive an email the moment payment is genuinely confirmed.

4. Order preparation and fulfilment

We pot and pack orders in batches on fixed days (currently Thursdays and Saturdays), not on demand — your confirmation email tells you which batch your order falls into.
You choose how to receive your order at checkout: collection at The Roadhouse (Fridays), Galloway Gardens Market (dates confirmed by us in advance), collection at Micah Farm (Saturdays), or courier delivery anywhere in South Africa.
Dates we give you are our honest best estimate based on our batch schedule and, for courier, typical transit times — they are estimates, not guaranteed delivery dates, since transit ultimately depends on the courier.
If something changes on our side (for example, a delay to when fresh stock arrives), we will email you directly, and where relevant, follow up by WhatsApp.

5. Collection and courier delivery

Roadhouse collection is a bulk hand-off: we deliver the batch to a single Roadhouse representative, who signs for receipt of the batch. Each pot is individually labelled with the buyer's name.
Farm and market collection require confirming receipt in person at the time of collection.
Courier delivery is handled via a third-party courier aggregator. Once a parcel has been handed to the courier, transit time and handling are the courier's responsibility; we will assist with any query but cannot control courier-side delays.
Risk in the goods (e.g. damage in transit) passes to you once the item is handed to you, your nominated collection point, or the courier, whichever applies to your chosen method.

6. Cancellations, returns and refunds

Because the Spring Blessing Pot is a perishable, made-to-order living item, it cannot be resold once potted. Accordingly:

We are unable to offer a change-of-mind refund or exchange once an order has entered a batch.
If your order arrives damaged, or is materially not as described, please contact us within 24 hours of collection/delivery with a photo, and we will arrange a replacement or refund at our discretion.
If we are unable to fulfil your order at all (e.g. crop failure), you will receive a full refund to your original payment method.
Nothing here limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.

7. Limitation of liability

To the fullest extent permitted by law, our liability to you is limited to the amount you paid for the relevant order. We are not liable for indirect or consequential loss.

8. Protection of Personal Information (POPIA)

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

What we collect

Name, email address, and cell phone number (all orders)
Delivery address (courier orders only)
Payment is handled entirely by Yoco — we never receive or store your card number

Why we collect it

To process and fulfil your order, contact you about it, and issue your invoice
To book courier collection where applicable
To notify you of changes affecting your order (e.g. a restock delay)

The lawful basis for this processing is performance of the contract you enter into with us when you place an order.

Who we share it with

Yoco (payment processing) — receives what's needed to process your payment
Bobgo and the courier they book (The Courier Guy, RAM, etc.) — receives your name, phone, and delivery address, courier orders only
Zoho Books — receives your name and email to generate and send your invoice

We do not sell or rent your personal information to anyone.

How long we keep it

We retain order records (including the personal information tied to them) for as long as required for accounting, tax, and warranty purposes under South African law.

Your rights

You have the right to request access to, correction of, or deletion of your personal information, and to object to our processing of it, subject to our legal obligations (e.g. we can't delete records we're required to keep for tax purposes). To exercise these rights, email malinda@khabula.com.

You also have the right to lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za) if you believe your information has been mishandled.

Security

This site is served over HTTPS. Access to order information is restricted to authorised staff via a password-protected admin area.

Cookies

This site does not use tracking or advertising cookies. A session cookie is used only in the staff admin area to keep you logged in.

9. Changes to these terms

We may update these terms from time to time; the "last updated" date above will change accordingly. Continued use of the site after a change constitutes acceptance of the updated terms.

10. Governing law

These terms are governed by the laws of the Republic of South Africa.

11. Contact us

Questions about these terms, your order, or your personal information: malinda@khabula.com or via WhatsApp.